Why does my video stop loading?

There could be two reasons why this happens:

1. Your video might be too long (over 1.5 minutes) or too big (over 400 megabytes), causing a delay in extraction and resulting in the hang.
2. Server in peak usage. When the site is busy, the server gets overwhelmed, causing the motion extraction to stall at loading.

Here's what to do:

Test with a shorter video (1 to 5 seconds). If successful, the issue may be with the original video. Share it at support@plask.ai for investigation.

If both videos stick at loading, try another browser for extraction. Simply open the site in another browser and attempt to extract the animation from your video again.

If, even when using another browser, the site still displays the same error, please contact us so we can address the issue with the development team.