Verification issues in Sign Up

Can't sign up for email? If this is the case for you, please follow the instructions below.

A. Email not received.

1. Check your spam folder first. If you entered your email correctly when signing up and did not receive a verification email, please get in touch with us via chat or support@plask.ai.

B. Verification link error: 5XX or 4XX

1. If you enter the verification link and get a 500 error and the page does not appear, please check if cookies are blocked in your browser settings (If you use Chrome browser → chrome://settings/cookies).

2. Please visit motion.plask.ai/login and try to reset your password.

3. Then try to sign up again. If you can't complete signing up, contact us in chat or at support@plask.ai to delete your registration record.

C. 403 error: access_denied in Continue with Google

1. If you tried signing up through Continue with Google and received a 403 error, you may already be signed up with that email.

2. Enter the password you signed up with in a previous version or create a new account. You can also reset your password.